Support

Questions, problems, billing, or feedback — one address reaches a human who can actually fix things: contact@verdlynx.com. We respond within one business day, usually much faster.

What to include

• The email address you signed up with (so we can find your workspace).
• For a product issue: what you were doing, what you expected, and what happened — a screenshot helps.
• For a question about a specific product: its SKU name or reference.

Please don’t email passwords, full card numbers, or lab documents you wouldn’t normally share — we’ll never ask for your password.

Billing

Plan changes, payment methods, invoices, and cancellation are all self-serve under Billing in the app — every invoice has a downloadable PDF. Something looks wrong with a charge? Email us before disputing it with your bank; billing mistakes are ours to fix and we refund them quickly. Charges appear on card statements as VERDLYNX.

Account access

Locked out? Use password reset first. If you’ve lost access to your authenticator app (two-factor codes), email us from your sign-up address and we’ll verify it’s you before removing the factor.

Your data

Data export and account deletion are self-serve in Settings. For anything else GDPR-related, see our privacy policy or email us — data requests get priority handling. How we protect your data is on the security page.

Guides

Regulatory questions (PPWR deadlines, the Declaration of Conformity, EPR fees) are covered in our free guides. We read every question that comes in — if the guides don’t answer yours, that’s a gap we want to know about.